Remote Customer Service Jobs

Cloud Salesforce in San Francisco

  • San Francisco, CA


  • Contract

  • Full-time

We’re on the lookout for a professional Sr. Enterprise Methods Analyst (Service Cloud) for our consumer in San Francisco, CA. Kindly reply again along with your up to date resume and phone data when you’re focused on pursuing this position. Title Sr. Enterprise Methods Analyst (Service Cloud) Location San Francisco, CA. (At the moment Distant) Length 6+ months Tasks Yoursquoll lead complicated and cross-functional initiatives that help the scalability and effectiveness of our operations. You’ll drive technique for Twitter’s Service Cloud implementation in partnership with IT, Product, Engineering, Coverage and extra stakeholders. As a Service Cloud professional, you can be answerable for figuring out points, gathering and clarifying enterprise necessities, offering suggestions, performing configuration for Service Cloud system enhancements, conducting consumer acceptance testing, and sustaining system configuration documentation. You may additionally handle day-to-day operations of the Service Cloud system administration in addition to varied different third-party functions. On this position, you will act as a liaison between technical and non-technical departments and symbolize our enterprise wants as a practical professional in a wide range of focus areas. Who we’re on the lookout for We’re on the lookout for a person who has excellent interpersonal abilities and deep look after serving to prospects, exhibit proactive and constructive aptitude and is nice at navigating complicated points. You might be analytical, detail-oriented, interested by web expertise, and thrive in a fast-paced and quickly altering surroundings. If this sounds such as you, you in all probability have experiences and abilities which can allow you to Companion intently with business-owner staff and technical staff to grasp enterprise issues, establish necessities, design and deploy Service Cloud options. Work with IT organizations and different stakeholders to doc and preserve a prioritized checklist of requirementsuser tales. Determine and advocate areas inside Twitter Service’s operational course of that may be improved through methods enhancements and automation. Configure Service Cloud and handle day-to-day administration to fulfill enterprise wants. Configure third-party options, corresponding to a Studying Administration System, Information Administration System, and High quality Administration System, to fulfill day-to-day operational wants. Function an escalation level for essential points and incidents. Necessities BABS diploma in Enterprise Administration, Laptop Science, Data Know-how, or related focus space. 3-5 years of working expertise in customer support, consulting, system administrationanalyst roles. SFDC Administrator certification. In-depth understanding of the capabilities and constraints of Service Cloud. Information or expertise engaged on inside instruments in help of an operations staff. Sturdy venture administration abilities, with demonstrated expertise prioritizing and delivering on a deadline. Glorious written and oral communication abilities, with the flexibility to construct robust relationships with inside stakeholders. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

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