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Client Analyst in Niceville with CDK Global

ACCELERATE YOUR CAREER

_Drive international technology_

With greater than $2 billion in revenues, CDK International is a number one international supplier of built-in info expertise and digital advertising and marketing options to the automotive retail and adjoining industries.Centered on enabling end-to-end automotive commerce, CDK gives options to sellers in additional than 100 nations world wide, serving roughly 28,000retail areas and most automotivemanufacturers. CDK International options automate and combine essential processes from pre-sale focused promoting to the sale, financing, insurance coverage, partssupply, restore and upkeep of automobiles, with an growing concentrate on using knowledge analytics and predictive intelligence.

Have been massive sufficient to make a distinction however sufficiently small in your voice to be heard. Because of this we’re a corporation the place each individual issues. You may make an impression on the success of our enterprise and that of our clients no matter what profession you resolve to pursue.

From knowledge scientists to gross sales and shopper service consultants, have been hiring to help your progress and ours -Greenlight your profession.

POSITION SUMMARY

Gives main help to clients encountering issues utilizing the CDKs merchandise and options. Responds to buyer product inquiries by way of phone or in written internet-based e mail or chat classes. Facilitates inquires by means of methods as a way to present solutions to widespread questions and issues. Resolves buyer issues raised throughout set up, operation, upkeep or product utility or compatibility issues. Paperwork buyer info and recurring technical points to help product high quality applications and product improvement

POSITION RESPONSIBILITIES & ESSENTIAL FUNCTIONS

  • Receives inbound shopper/affiliate inquiries by way of cellphone, internet chat, e-mail, and on-line ticket
  • Creates case logs, report info, set up decision time, observe up on points, and escalate advanced points
  • Assesses points and set up a plan of action to information the shopper/affiliate to well timed decision of inquiry
  • Troubleshoots issues with malfunctioning software program purposes and recommends corrective motion
  • Directs and guides shoppers by means of decision of technical points
  • Submits requests for product modifications and different customized programming updates
  • Virtually applies information of CDK case decision course of, insurance policies, and escalation methodology
  • Attends coaching programs as required and keep abreast of evolving inner processes and business developments
  • Gives customer support and distant help companies and applies downside fixing expertise
  • Works in a crew setting and help crew members on varied points
  • Gives different advert hoc help and duties as assigned
  • Works in an setting with competing priorities

QUALIFICATIONS & REQUIREMENTS

  • Associates/Bachelors strongly most well-liked
  • Proficient PC expertise, particularly in Home windows and IOS environments
  • Information and familiarity with cellular units (Smartphones/iPads)
  • Skill to doc, observe and monitor an issue/subject to a well timed decision
  • Drawback fixing capacity
  • Robust negotiation ability; sturdy verbal and written communication expertise together with prioritization of duties

PREFERRED ATTRIBUTES& QUALIFICATIONS

  • 1 yr of PC desktop help or technical help expertise with shopper contact
  • Information of Microsoft O/S and PC {hardware}, Microsoft Printing, Lively X controls, and Cell units (Smartphones/iPads)
  • Expertise utilizing a ticketing System equivalent to Make clear, Treatment, or Footprints
  • Information of Unix / Linux / SQL
  • Automotive business expertise

CDK International is aware of you’ve passions exterior of labor. You’ve household, associates, sporting occasions, and plenty of issues occurring. Thats why we provide a complete advantages package deal to not solely care for you however your loved ones as properly. All of our advantages are efficient the primary day of employment together with 401Okay matching, paid day without work to re-energize, donate your time to volunteer in your group, and tuition reimbursement to call a couple of.

At CDK, we delight ourselves on having a various workforce. We worth and have fun the distinctiveness of people and the completely different perspectivesthey present. We provide equal alternative employment no matter race, coloration, faith, gender, gender id or expression, sexual orientation, nationwide origin, genetics, incapacity standing, age, marital standing, or protected veteran standing.

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